Contact Snaptapp

Every address below goes to the studio and is read by a person. Pick the one that matches what you need and you will skip a routing step.

General & partnerships

hello@snaptapp.us

New projects, partner builds, licensing, anything commercial. Replies within two business days.

Product support

support@snaptapp.us

Bugs, account problems, billing questions. Check the support page first — it covers the common ones.

Privacy & data requests

privacy@snaptapp.us

Access, correction, or deletion of your personal data. We respond within 30 days, usually far sooner.

Security disclosure

security@snaptapp.us

Vulnerability reports. See security.txt for our policy and acknowledgement window.

Press & media

press@snaptapp.us

Interviews, review builds, and asset requests. Tell us your deadline and we will work to it.

Legal notices

legal@snaptapp.us

Contracts, copyright, and formal correspondence relating to our terms of service.

Response times. Support and general enquiries: two business days. Security reports: acknowledged within three business days. Privacy requests: within 30 days, as required by applicable law. If you have not heard back in that window, resend to hello@snaptapp.us — something has gone wrong on our side and we want to know.

Before you write

Things that will get you a faster answer

Which product. Right now that is More or Less, but say so anyway.
Platform and version. Web browser and version, or the phone model and OS version.
What you expected and what happened. One line each is plenty.
A screenshot. For anything visual, this saves an entire round trip.
Your account email if the issue involves your profile, streak, or match history — but never your password. We will never ask for it.